Refund & Returns Policy

1. Your right to cancel (14-day cooling-off period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - which implement EU Directive 2011/83/EU as retained in UK law - you have the right to cancel your order within 14 calendar days of the day you, or a person you nominate, receive the goods, without giving any reason.

To exercise this right, you must inform us of your decision to cancel by a clear statement (e.g. a letter sent by post or an email) before the 14-day period expires. You may use the model cancellation form below, but this is not obligatory.

2. Conditions for return

• Units must be unopened and in their original, undamaged packaging.
• The 14-calendar-day period begins on the day you receive the goods.
• You must notify us of your intent to return before the 14-day period expires.
• Opened or partially used units cannot be returned for hygiene reasons, except where the product is faulty or not as described.

3. How to return

1. Contact us at info@flexlife.world or via the contact form, stating your name, order details, and that you wish to return the goods.
2. We will confirm your return request and provide the return address within two business days.
3. Package the unopened unit securely and send it to the address we provide. You are responsible for the cost of return postage unless the goods are faulty or not as described.
4. We recommend using a tracked postal service. We cannot be held responsible for items lost in the post.

4. Refunds

Once we receive and inspect the returned goods, we will process your refund within 14 calendar days of receipt. As payment on delivery orders are paid in cash, refunds will be issued by bank transfer to an account you nominate. We will contact you to arrange this.

Refunds cover the full purchase price of the returned units. Original delivery costs are refunded where the full order is returned within the 14-day cooling-off period.

5. Faulty or not as described goods

If your Slim Coffee Booster arrives damaged, faulty, or materially different from the product described on this website, you are entitled to a full refund or replacement under the Consumer Rights Act 2015. Please contact us within 30 days of receipt with a description of the fault and, where possible, photographs. Return postage for faulty goods will be covered by us.

6. Model cancellation form

7. Contact

For all returns and refund enquiries: info@flexlife.world · Beacon Wellness Ltd · 14 Clerkenwell Green, London EC1R 0DP, United Kingdom.